It must have been a bad day for Maxis and their users!
On Monday afternoon (6 October) Maxis users began experiencing problems. The 4G network was not working perfectly. The 4G network was reduced to 3G, 2G, H, and E, to even not working at all.
Since lunchtime, the entire network nationwide was down, with users reporting extremely slow to no connection at all. The outage map below indicates the gravity of the problem.
Maxis released a statement a few hours into the outage, stating that customers are experiencing “interruptions within their lines and are working hard to rectify this as soon as possible”.
Maxis users weren’t too happy with the outage and began tweeting their rage towards the problem. Some even did it creatively with a dose of humour!
— Desmond Jerukan (@desmondj) October 7, 2019
Umobile to maxis user pic.twitter.com/r3Yv1r2QB4
— Taib Imran (@_taibimran) October 7, 2019
Thank you maxis pic.twitter.com/20CGA5JXnz
— f (@_xffee) October 7, 2019
maxis users right now: pic.twitter.com/3sWwz54d9y
— Cendoi (@Mukhsin_887) October 7, 2019
RIP Maxis user 😅 pic.twitter.com/XS583SM3oB
— Mior Syukri (@http404_errorID) October 7, 2019
Maxis user right now pic.twitter.com/voZztUhOa4
— yedyed (@SAzmirafiq) October 7, 2019
It’s s**t. Absolute crap. 8 hours in and they still can’t restore service? And they want to talk about 5G? Absolutely ridiculous.
— Prav (@prav101) October 7, 2019
wth is going with Malaysian Telco huh nowadays?
— mi, zarul (@TheRealZarul) October 7, 2019
hmmm.. aku expect maxis refund or recompesate balik lepas system down.. aku beli data kut time tu
— Did I stutter? (@abu_dzar97) October 8, 2019
No wonder teruk naww..
— I (@cikfarawahida) October 7, 2019
maxis finally has line problems today
I’ve been waiting for this to happen so that I can spam harsh tweets to the telco like umobile / digi users always do but I chose not to today.
I’m enjoying this rare moment instead lol
— epp (@blossominjane) October 7, 2019
— Prakash (@Prakash56846136) October 8, 2019
Sebab maxis down, aku tidur awal semalam. No data, no msg & no phone call.
— Nana Tobe (@yana_taib) October 8, 2019
@McmcReact, @MaxisListens 4G service has been down for more than 6hrs today, this doesnt reflect in what we paid for expensive Maxis plan.
Can MCMC do something so that Maxis can come out with official report regarding this service down issue? Else @MaxisListens must refund us. pic.twitter.com/m1Daz3bgkf
— Yew Ken (@CheongYewKen) October 7, 2019
— _ (@_ndryn) October 7, 2019
Maxis later released a statement around 11 PM on their Facebook page saying that they are fixing interruptions into the services and are working to rectify that problem as soon as possible.
On Tuesday morning, Maxis released another statement saying that the problem has been fixed and all services restored back to 4G. They apologize for the inconvenient caused and are still monitoring the situation to ensure continued stability.
However, despite services being restored many customers complained that the network was still not in 4G. Many slammed that an apology was not enough, and demanded more for the loss to be compensated. Some even threatened to change networks!